This product cannot be identified by Serial Number alone. Check the condition of the paper. Not sure which drivers to choose? If the print cartridge is outside of the product for too long, the ink can dry and clog the nozzles. Remove selected files Download files. Click the button that opens the Properties dialog box. Modify your browser’s settings to allow Javascript to execute.

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HP Customer Support – Software and Driver Downloads

Email list of drivers. Reload paper that has been in the photo tray for a time. Print speed Black printout. Load at least 10 sheets of paper into the tray, but do not overload the tray. The product can only process one type of paper at a time.

HP Photosmart D5363 Printer Product Information

Make sure that all the paper in the stack is the same size and type. How does HP install software and gather data?

Remove all traces of paper found. The product does not print. Removing the protective tape. Open the Properties dialog box again, and then select the new custom size from the Size is drop-down list.


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Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.

Insert the stack of paper into the tray, and then push the paper all the way into the product. The Virtual Agent is currently unavailable. If d5336 document printsthe issue is resolved, and there is no need to continue troubleshooting.

Select all Deselect all. If the document prints on plain white paperbut not a special paper type, there is no need to continue troubleshooting.

For the purposes of these troubleshooting steps, use only 10 to 25 sheets of plain white, unused paper.

HP Photosmart D Printer – Driver Downloads | HP® Customer Support

Modify your browser’s settings to allow Javascript to execute. Clean the paper pick roller with a cotton swab moistened with distilled or bottled water. Support Forum Join the conversation!

Asia Pacific and Oceania. Select Custom from the Size is drop-down list, or the Custom tab. For photo paper, always load the rougher side of the d363 facing up.


HP has scanned your product but h; has no suggestions for driver updates. The list of recommended drivers for your product has not changed since the last time you visited this page. Duty cycle Up to printed pages a month.

If this roller is not clean, the issue will likely continue. If the product does not turn on by itself, press the Power button to turn it on. For example, if you have Make sure up clean it thoroughly.

See your browser’s documentation for specific instructions.

Do not attempt to remove the copper electrical strip. The paper pick roller is a bit more difficult to reach; however, it is the most important part to clean. D53363 cannot guarantee the quality of remanufactured or refilled print cartridges. Use only good quality paper that meets product specifications. HP Download and Install Assistant makes it easy to download and install your software.